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Frequently Asked Questions
We respond within 48 hours on weekdays. Messages sent on Saturday or Sunday are answered on Monday. We read every message personally and aim to give a complete, helpful response rather than a generic reply.
Please include: (1) Which tool you used — for example, SSC Photo Resize or Compress to 50KB. (2) Which browser you are using — Chrome, Firefox, Safari, Edge. (3) What error message or problem you see — describe exactly what happens. (4) What you expected to happen. This helps us reproduce the issue and fix it faster.
We update exam specifications regularly, but government exam bodies change their requirements frequently. If you spot incorrect specifications, please tell us: the exam name, the current correct specifications, and if possible a link to the official notification PDF or screenshot. We update within 24 hours of confirmed corrections.
Yes, absolutely. Tell us which exam is missing from our collection. Include the exam name, the official photo and signature specifications (pixel dimensions, KB range, format), and the exam board's official website. We regularly add new exam tools based on user requests, and popular requests get priority.
We are an online-only service. Email via this contact form is the only support channel. We respond thoroughly to every message, typically providing a complete solution or explanation rather than a short acknowledgment. For urgent issues during exam application windows, please describe the urgency in your message.
We are sorry to hear that. While we cannot guarantee that any government portal will accept a specific file, we can help you reprocess your photo with the correct specifications. Please tell us: which exam rejected your application, what error message the portal showed, and what dimensions and file size you used. We will guide you through the correct settings.
Yes. We regularly add features based on user requests. If there is a dimension preset, file size option, format type, or workflow improvement that would help you, tell us about it. Describe what you need and why the current tool does not fully solve your problem. Popular requests get built fastest.
No. RoarTools is and will remain completely free. There are no paid tiers, no premium subscriptions and no paid support plans. Every user gets the same service. If you find the tool helpful, sharing it with fellow exam aspirants is the best way to support us.